Terms of Service

Last updated: October 28, 2026

Nota: este documento está redactado en inglés, que es la versión oficial. Si necesita ayuda en español, escríbanos a contact@getmyvox.com.

These terms govern your use of the Vox Virtual Solutions ("Vox", "we", "us") virtual-agent service. By signing our service agreement or using the service, you agree to these terms. If you sign a written service agreement with us, that agreement controls where it differs from this page.

1. The service

Vox provides a bilingual virtual agent that answers calls your business can't pick up, captures the caller's details, and sends you a summary of each call by SMS and email. Setup, configuration, and ongoing management are handled by us — it's a turnkey service.

2. 30-day pilot program

New clients may start with a 30-day pilot program. The pilot includes full setup . Your pilot end date and the monthly rate that follows are written in your service agreement before launch.

3. Pricing and payment

• The monthly service fee is due on the 1st of each month.
• There is no setup fee.
• If payment is not received, we may suspend the service until the account is current.

4. Cancellation

You may cancel at any time by contacting us at contact@getmyvox.com or +1 (786) 949-7029. The service runs through the end of the paid month; we do not prorate partial months.

5. Your responsibilities

• Be at least 18 years old, or an authorized representative of the business, when submitting an intake form or signing a service agreement.
• Provide accurate business information (services, hours, service area) so the virtual agent represents you correctly.
• Set up call forwarding from your business line to your Vox number as instructed, so missed calls reach the agent.
• Keep your contact details current so summaries reach you.

6. Call recording

Calls handled by the virtual agent are recorded. The agent announces the recording at the start of each call.

7. Acceptable use

You agree not to use the service for unlawful purposes, spam, harassment, or any activity that violates carrier or regulatory rules.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to the service is limited to one month of service fees. We are not liable for indirect, incidental, or consequential damages, including lost business from missed or mishandled calls.

9. Changes to the service or terms

We may update the service or these terms from time to time. Material changes will be communicated to active clients before they take effect.

10. Governing law

These terms are governed by the laws of the State of Florida.

11. Contact us

Vox Virtual Solutions, a DBA of Harold Roncallo
Email: contact@getmyvox.com
Phone: +1 (786) 949-7029