Privacy Policy

Last updated: October 13, 2026

Nota: este documento está redactado en inglés, que es la versión oficial. Si necesita ayuda en español, escríbanos a contact@getmyvox.com.

Vox Virtual Solutions ("Vox", "we", "us") provides a bilingual virtual-agent service that answers missed calls for small businesses and sends the business owner a summary of each call. This policy explains what information we collect and how we use it.

1. Information we collect

• Contact information you give us: when you fill out our intake form or contact us, we collect your name, business name, phone number, email address, and any business details you share (services offered, preferred agent voice and language).
• Call information: when our virtual agent handles a call for your business, we collect the caller's name, phone number, the reason for the call, and other details the caller provides, so we can send you the call summary.
• Messages: records of the SMS and email summaries we send you.

2. How we use your information

• To provide the service: answering calls, capturing caller details, and sending you summaries by SMS and email.
• To communicate with you about your account, billing, and support.
• To improve our service.

We do not sell your personal information or your callers' information to anyone.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

3. SMS messaging

If you receive text messages from us, they are call summaries and service-related messages for the Vox virtual-agent service you signed up for.

• Message frequency varies with your call volume — typically a few messages per day at most.
• Message and data rates may apply according to your mobile carrier plan.
• To opt out of SMS messages, reply STOP to any message. You will still receive summaries by email.
• For help, reply HELP or contact us at contact@getmyvox.com or +1 (786) 949-7029.
• We do not share your mobile number with third parties for marketing purposes.
• To stop email summaries, reply to any summary email or contact us at contact@getmyvox.com.

4. Who we share information with

We share information only with the service providers needed to run the service:

• Twilio — for voice calls, SMS/email delivery, and processing intake form submissions.
• Vapi — for the virtual-agent call handling.

These providers process information only to deliver the service. We do not share information with advertisers or data brokers.

5. Data retention

We keep call records and summaries for 14 days, as described in our service agreement, then delete them.

6. Security

We take reasonable steps to protect your information, but no internet transmission is completely secure.

7. Your rights

You may ask us to access, correct, or delete your personal information at any time by emailing contact@getmyvox.com.

8. Children's privacy

Our service is for businesses and is not directed at children under 13.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.

10. Contact us

Vox Virtual Solutions, a DBA of Harold Roncallo
Email: contact@getmyvox.com
Phone: +1 (786) 949-7029